Master of Arts in Total Quality Management

PROGRAMME AIM

 

Whether you decide to pursue a qualification in Total Quality Management, Customer Service Management or Quality Engineering, our programmes will help you to:

·         Understand, monitor and achieve quality

·         Understand the customer in business or public service

·         Stimulate changes within your organization for competitive advantage

·         Develop skill in analysis, problem solving, creativity, synthesis and interpretation

·         Hone interpersonal and team working skills

PROGRAMME CONTENT

 

One and a Half Year Programme

 

- The modular programme commences in January/March/May/July/September/ November

 

- Students will first study a 12 hours induction module

 

- Mode A: Students will undertake a 12 weeks semester with regular weekly classes, and coursework are to be completed and submitted by the end of the semester. Student will have the option to choose a maximum of 3 subjects per semester.

 

- Mode B: Students will undertake an 8 weeks intensive block teaching of 25 contact hrs, weekdays or weekends followed by 6 weeks of self & independent study and completion of assigned coursework submitted by the end of week 4 & 8 of the semester. The next module follows using the same mode.

 

- A 12 hours research involves the production of about 12,000 to 15,000 words report. Research projects will be on subjects agreed with an appointed supervisor and will usually be carried out through the work commitment, with the organization having a direct role in facilitating the project.

 

- Whilst the programme can be completed in one and a half years, students may progress more slowly if they wish and take up to three years to complete the programme.

 

 

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COURSE STRUCTURE

 

MA. Total Quality Management	MA. Customer Service Management	MSC. Quality Engineering
Fundamentals of Quality and Customer Focus FQCF-C1	Fundamentals of Quality and Customer Focus FQCF-C1	Fundamentals of Quality and Customer Focus FQCF-C1
Tools of Quality Management TLQM-C2	Tools of Quality Management TLQM-C2	Tools of Quality Management TLQM-C2
Quality Management and Human Resources QHMR-C4	Service Quality SQ-S3	Operations Management OM-S1
Quality Systems QS-C3	Service and Customer Satisfaction Measurement SCSM-S8	Quality Systems QS-C3
Total Quality and Society TQS-C5	Total Quality and Society TQS-C5	Reliability and Safety Assurance RSA-S4
Service and Customer Satisfaction Measurement SCSM-S8	Quality Management and Human Resources QHMR-C4	Quality Management and Human Resources QHMR-C4
Service Quality SQ-S3	Customer Relations Management CRM-S9	Designing for Quality DQ-S2
DISSERTATION	DISSERTATION	DISSERTATION

 

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ENTRY REQUIREMENTS

The admission requirements for entry into the one and a half year programme are:

·         An Honours Degree in any discipline from a recognized institution and two years of work experience

·         A professional qualification equivalent to a degree and two years of working experience

·         Advanced Diploma awarded by Raffles Academy and five years of working experience

·         A Diploma or equivalent and five years of working experience of which at least two years in a supervisory position

·         No formal qualification and ten years of working experience of which at least three years in a supervisory position

·         Presentation of evidence of equivalent achievement

Raffles Academy is sensitive to the different qualifications and prior backgrounds of applicants. Applications are welcomed from potential students with qualifications or experience which do not readily fit the conventional pattern. A number of bridging modules are available for students who would not meet the entry requirements directly.

The course is taught in English. The standard of English Language required is ‘O’ Level Grade C and above, or a minimum average of 6.0 of the academic IELTS, or TOEFL Grade 550 and above. Raffles Academy offers English For Foreign Students (EFFS) at Elementary, Pre-Intermediate, Intermediate and Advanced (TOEFL) levels.

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COURSE FEES

Registration fee:
– Full-time: S$180.00
- Part-time: S$150.00

 

Tuition fees:

	Full-time	Part-time
	Full Payment	Full Payment
Master Degree	S$19,900	S$17,400

 

For BREAKDOWN OF COURSE FEES AND ADDITIONAL FEES: Click Here
 

Fee include:

● Tuition ● Module resource packs ● Research project supervision ● Assessment and examination ● Laboratories, classroom and library resources ● The Nottingham Trent University parchments ● GST