The Consumers’ Association of Singapore (CASE), in line with the Consumers’ Protection and Fair Trading Act (CPFTA), is committed to champion the cause of the consumers (in this case, the STUDENTS). The CaseTrust for Education scheme has been customized specifically by CASE for the education industry in Singapore. The Scheme will enhance the confidence of students and their parents in the quality of education in Singapore. It will give them the assurance that CaseTrust for Education private education organizations have put in place proper systems and practices to look after the welfare and interest of students in Singapore. A Private Education Organization (PEO) that achieves the CaseTrust for Education is certified as an organization that possesses the foundation for good quality student welfare practices and standards.

In compliance with the CaseTrust for Education status, Raffles Education Group and Raffles Academy Singapore have the STUDENT TUITION FEE ACCOUNT (ESCROW) to ensure that tuition fees paid by the students to the school will be left in the custody of a third party, in this case the DBS Bank to indemnify the students tuition fees, in the event that the school is unable to continue operations due to insolvency, and/or regulatory closure or fail to pay penalties or return of fees to the students arising from judgments made against it by the Singapore courts.

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All international students are required to sign a standard Case-approved Student Contract. Singaporean students may also sign  the standard Case-approved Student Contract. This Standard Student Contract is a legally binding contract between a PEO and its students that embodies the following mandatory requirements :-

a) clear definition of course details – course title, pre-requisites, qualification awarded, course duration, etc

b) full disclosure of all cost for tuition / non-tuition fees

c) commitment to Student Protection Scheme by Student Tuition Fee Account and/or Student Tuition Fee Insurance

d) clear definition of refund policies covering:

·         PEO’s failure to commence course on stipulated course start date (full refund)

·         PEO’s failure to complete course on stipulated course end date (full refund)

·         PEO’s midway termination of course (full refund)

·         Time frame for student withdrawal from the course (full or partial refund)

e) clear definition of dispute resolution mechanisms

For more details, visit :

www.case.org.sg

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